Our Terms and conditions
By using our services, you agree to all of the below terms and conditions.
These terms and conditions have been written for ease of reading and understanding, and for clarity.
As of 13th October 2021
- Paying for a service,not a result or outcome.By
Using Document Recovery a paid service means that we work on your behalf to obtain the documents or certificates for you.We charge for our time, effort and know-how, not for a result.Defaulting payment attract a double penalty .We expect every client to make the payment first for the service.No document to be processed without a payment.We do not issue documents or certificates or authentication or legalise on ourselves or for free; we are not the Government,the Embassy or Registrar General Office.We cannot guarantee that the service can be completed as you wish, since many times issues arise that are out of our control. That said, we do want to achieve the result you want and will do everything in our power to obtain it for you.A good example is having a document sent for satification, only to have it rejected.No refund is possible, since we would still have done work, and spent time, effort and undergone costs on your instruction, which is what you are paying for.
- Clients who ask for advice
We can not officially tell you which documents you need or what legalization/authentication they may need. We are not an official advisory and act upon instruction only. We can only tell you what we have seen in the past, but your situation is always unique. The onus is solely on you as a client to find out what documentation you need for the authority you are submitting to.
- Timing of instructions
Timings on all instructions, quoted by us in communication and stated on our website, are estimates based on experience. There is always a chance that services may take longer than quoted, due to circumstances out of our control. In such cases, no refunds are possible, as work will already have been done and costs undergone. Once work has been started, an application cannot be retracted or cancelled. Therefore, you should never make plans, book flights, set wedding dates or commit to anything else based on the estimated timing, you should wait for the documentation in hand.Please note that delays are possible with certain government departments and couriers due to policy changes brought about by the COVID-19 .Home Affairs documentation, specifically, can take longer if the department has issues.Covid Lockdown,Load shedding, staff unavailable, staff on leave, no printer ink, systems being down – there are so many reasons which cause delays at the Department of Home Affairs. We are not liable for any errors made, nor delays and costs incurred to have them corrected.Document Recovery is not liable for any loss of any kind whatsoever by anyone in any capacity when using our services.
- Not obtaining documents
We very rarely have cases where documentation is unobtainable, even where we believed it was possible (or were told by officials that it was possible) at the start of the instruction. Should an authority (such as the Department of Home Affairs) deny issuing a document to you for any reason, no refunds are given.
- When making payment/s
Payments should not be made without first receiving a quotation. Please inquire for an invoice or total cost should you wish to make payment. Please also make sure to pay for all transaction costs as well as paying extra if making a card payment.
- We do not give refunds
Officially, we do not give refunds. This is because once an instruction has been started upon, large costs are already undergone and cannot be retrieved. In a very rare event where we do give a refund, it is a partial refund, deducting the costs undergone by that stage of the instruction.
- Sending us documents
Documentation MUST be couriered through Dhl or Fedex. If sent by post in any way, the documents take very long and we have to fetch them from a post office or courier company at a steep extra cost to you. We are not liable for any loss during couriering/sending documentation.
When sending us documents, these must go to the address given to you by email. Please inquire for the full address details. We do not accept documents in our Harare or Johannesburg or Cape Town satellite offices, nor do we accept walk-ins at any office. You must use only DHL or fedex a door-to-door courier for documents.
These terms and conditions are binding to anyone using any of our services, or this website. A link to these terms and conditions is displayed in all our emails, on all our invoices and on every page of this website in the footer.
What we do
Document Recovery(1900-2020) is a documentation service for reapplication,legalization,notarization, authentications and satification of various certificates and documents for Zimbabweans non residents.We also assist in obtaining police clearances,divorce orders/unabridged birth/marriage/death certificates, as well as letters of no impediment ie non marriage certificate and etc.Our documents are original,genuine and authentic.Please take note our service are not available to Zim locals.Locals they have to visit their nearest responsible authorities for help.