Our Terms and conditions
Our services are mainly available to those who live outside Zimbabwe,those who have left the country a long time ago, with no prospect of coming back home anytime soon,those seeking civil documents date back to 1900 for visa or citizenship purposes and for Visas or resident permits.By using our services ,you agree to all of the below terms and conditions:
These terms and conditions have been written for ease of reading and understanding, and for clarity.
As of 01 January 2018
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- Paying for a service, not a result or outcome.
by using Document Recovery a paid service means that we work on your behalf to obtain legal documents or certificates for you. We charge for our time, efforts and know-how, not for a result. We expect a full payment before we start the process nor show you proof of the document. Defaulting payment attract a penalty fee and we are not liable if the document or record get lost. No document can be processed without a payment. We cannot guarantee that the service can be completed as you wish, since many times issues arise are out of our control. That said, we do want to achieve the positive results you want and will do everything in our power to obtain it for you. A good example is having a document sent for certification, only to have it rejected. No refund is possible, since we would still have done work or spent time, effort and undergone costs on your instruction, which is what you are paying for.
- Paying for a service, not a result or outcome.
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- Clients who ask for advice:
We cannot officially tell you which documents you need or what legalization/authentication/apostille you may need. We are not an official advisory, and we act upon instruction only. We can only tell you what we have seen in the past, but your situation is always unique. The onus is solely on you as a client to find out what documentation you need for the authority you are submitting to. - Timing of instructions
Timing on all instructions, quoted by us in communication and stated on our website, are estimates based on experience. There is always a chance that services may take longer than quoted, due to circumstances which may be beyond our control. In such cases, no refunds are possible, as work will already have been commenced, done and costs undergone. Once work has been started, an application cannot be retracted or cancelled. Therefore, you should never make plans, book flights, set wedding dates or commit to anything else based on the estimated timing, you should wait for the documentation in hand. Please note that delays are possible with certain departments and even to courier companies due to policy changes. At the Min of Home Affairs documentation process, specifically can take longer than expected if the department has issues. Load shedding, shortage of staff, staff on leave, no printing ink or material, systems being down – there are so many reasons which cause delays at the Department of Home Affairs. We are not liable for any errors made, nor delays and costs incurred to have them corrected. Document Recovery is not liable for any loss of any kind whatsoever by anyone in any capacity when using our services.
- Clients who ask for advice:
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- Not obtaining documents
It’s very rarely to have cases where documentation is unobtainable unless the supplied details are incorrect, even were we believed it was possible (or were told by officials that it was possible) at the start of the instruction. Should an authority (such as the Department of Home Affairs) or any issuing body deny issuing a document to you for any reason, no refunds are given. In case the details are incorrect it is the duty of a client to provide correct details and exactly dates. - When making payment/s
We charge every service for a fee. Payments should not be made without first receiving a quotation. Please ask for an invoice or total cost should you wish to make a payment. Make sure to pay for all costs as well as paying extra if making a card payment. As from April 1,2024 we will only be accepting international payments through the company’s bank account SAMADIA CONSULTANT PBS. - Refunds
Officially, we do not give refunds. This is because once an instruction has been started upon, large costs are already undergone and cannot be retrieved. In a very rare event where we do give a refund, it is a partial refund, deducting the costs undergone by that stage of the instruction. - Sending us documents
Documentation MUST be couriered to our office through DHL or FedEx courier. If sent by post in any way, the documents take very long and we have to fetch them from a post office at a steep extra cost to you. We are not liable for any loss during couriering/sending documentation.
- Not obtaining documents
When sending us documents, these must go to the address given to you by email. Please inquire for the receiver’s full names, company address and contact details. You must use only DHL or FedEx a door-to-door courier for documents.
Display
These terms and conditions are binding to anyone using any of our services, or this website. A link to these terms and conditions is displayed in all our emails, on all our invoices and on every page of this website in the footer.
What we do
Document Recovery is legally registered in Zimbabwe as Samadia Consultant PBS for procurement of legal documents, Embassy legalization/apostille/attestation, language translation, confirmation of legal documents, Facilitation, Legalization with MoFA ,Replacement, Clearances & Retrievals, Family tree searches, Work permits, Visas & Citizenship consultancy, and many more. The documents are original, genuine and authentic.
